Customer Privacy Policy

This Privacy Policy describes how Touch Laser Medical Spa ("we," "us," or "our") collects, uses, and discloses your personal information, including for the purpose of sending text messages and email campaigns. By visiting our website, using our services, or providing us with your personal information, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with us, such as when you:

  • Book an appointment or consultation.

  • Fill out a client intake form.

  • Sign up for our email or SMS marketing lists.

  • Contact us with a question or comment.

  • Make a purchase.

The types of personal information we may collect include:

  • Contact Information: Name, email address, mailing address, and phone number.

  • Demographic Information: Date of birth, and other demographic data you choose to provide.

  • Health and Medical Information: Information related to your health history, medical conditions, and treatments, as required for your safety and the provision of our services. This information is handled with the utmost care and in compliance with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), if applicable to your services.

  • Payment Information: Details required to process payments, which may be handled by a third-party payment processor. We do not store your full credit card details on our servers.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, manage, and improve our services to you.

  • Process your appointments and payments.

  • Communicate with you regarding your appointments, including confirmations and reminders.

  • Send you marketing and promotional communications, including emails and text messages, about our services, special offers, and events, with your consent.

  • Respond to your inquiries and support requests.

  • Ensure the safety and effectiveness of our medical and aesthetic treatments.

  • Comply with legal and regulatory obligations.

3. Consent for Text Messages and Email Campaigns

By providing your mobile phone number and/or email address and opting in, you give us your prior express written consent to receive recurring automated and non-automated promotional and marketing text messages and emails from Touch Laser Medical Spa.

  • For Text Messages:

    • Consent: You may opt-in to our SMS service by [Describe your method of obtaining consent, e.g., checking a box on a web form, texting a keyword to a short code, or signing a consent form in-person].

    • Purpose: These messages may include appointment reminders, service updates, and marketing messages regarding special offers and promotions.

    • Frequency: Message frequency will vary.

    • Cost: Standard message and data rates may apply.

    • Opt-Out: You can cancel the SMS service at any time by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any message you receive. After you send a message to us with one of these keywords, we will send you an opt-out confirmation message, and you will no longer receive text messages from us, unless you opt in again.

  • For Email Campaigns:

    • Consent: You may opt-in to our email list by [Describe your method of obtaining consent, e.g., submitting your email on our website, or providing it on a client intake form].

    • Purpose: Emails may contain information about new services, promotions, and updates from the spa.

    • Opt-Out: In compliance with the CAN-SPAM Act, every email we send will contain a clear and conspicuous link that allows you to unsubscribe from future marketing emails. You may also contact us directly to be removed from our email list.

4. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, use, or disclosure. We use a combination of physical, electronic, and procedural safeguards. Please be aware, however, that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for their own marketing purposes. We may, however, share your information with trusted third-party service providers who assist us in our business operations, such as:

  • Appointment scheduling platforms.

  • Email and SMS marketing platforms.

  • Payment processors.

  • Analytics providers.

These third parties are contractually obligated to keep your information secure and confidential and are restricted from using your data for any purpose other than to provide services to us. We may also disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of our clients or others.

6. Your Rights and Choices

You have certain rights regarding your personal information. You can:

  • Opt-Out: Unsubscribe from our text messages or emails at any time.

  • Access: Request access to the personal information we hold about you.

  • Rectification: Request correction of inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal information, subject to certain legal obligations.

To exercise any of these rights, please contact us at the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be indicated by a new "Effective Date," and the changes will be effective upon posting. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Touch Laser Medical Spa 4600 ne 2nd ave Miami Fl 33137 or 2614 nw 97 ave Miami Fl 33172. or www.touchlms.com